SAA Cargo CSS September 2015

SAA Cargo CSS September 2015: Respond to this Survey

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Name of the Customer *

Name of Company *

Province *

City *

Please indicate your designation

Other (Specify)

How often do you use domestic cargo services?

How often do you use regional cargo services?

How often do you use international cargo services?

Which of the following airlines do you use for Domestic Cargo Services?

South African Airways Cargo

BA/Comair

Imperial Air Cargo

Mango

SA Express

Airlink

Which one of the following airlines do you use for Regional Cargo Services?

South African Airways Cargo

Kenya Airways

Air Mauritius

Ethiopian Airlines

Airlink

SA Express

Other

Other - Specify

Which of the following airlines do you use for International Cargo Services

British Airways

Cargolux

Cathay Pacific

Emirates

Etihad

KLM/Air France

Lufthansa

Malaysian Airlines

Martin Air

Qantas

Singapore Airlines

South African Airways

Swiss

Virgin Atlantic

Other (specify)

Other: Specify

Which additional destinations you believe must be added to the SAA Cargo schedule?

How do you rate our services in comparison to our competitors?

Excellent

Good

Average

Poor

Not Applicable

Please rate the quality and service efficiency of the following SAA Cargo Products & Services.

	Excellent		Good		Average
	1	2	3	4	5

General Cargo Services
Valuable Cargo Services (VAL)
Perishables (PER)
Dangerous Goods (DGR)
Live Animals (AVI)
Mail
Courier Services
Human Remains (HUM)
SAA Cargo Express
Small Cargo: No express booking
Bulk Cargo: Booked express
Domestic Express: Daytime
Domestic Express: Starlight
Regional Courier Services
Charter Service
Cargo Handling Services

Please rate the services and efficiency of the following SAA Cargo departments.

	Poor		Average		Good
	1	2	3	4	5

Customer Services
Reservations
Exports
Imports
Domestic Forwarding
Domestic Receiving
Sales
Special Services: Courier
Special Services: Mail
Special Services: Transhipments
Claims Department
Credit Management & Verifications
Communications

Your opinion about our rates (please tick appropriate box & write your comments in space provided)

Flexible

Competitive

Other (Specify)

What do you like most about SAA Cargo?

What do you like least about SAA Cargo?

Please rate the services and efficiency of our Reservations and Customer Service Personnel

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters.

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate the services and efficiency of our Customer Service Agents at Delivery Counters

	Poor		Average		Good
	1	2	3	4	5

Professionalism and Efficiency
Product Knowledge
Friendliness and Warmth
Helpfulness
Communication Skills
Overall service standards of our Customer Service Agents

Please rate your experience with the security standards

	Poor		Average		Good
	1	2	3	4	5

Professionalism of security personnel at the gate
Efficiency of security personnel at the gate
Safety in the premises
The screening in the warehouse upon lodging of cargo
The screening in the warehouse during cargo collection

Does your company believe that there are benefits in using e-Freight?

Yes

Not Applicable

Is your company e-Freight ready?

Yes

Not Applicable

How can we improve our service and product offering to you?

Thank you for your valued input.

South African Airways Cargo

SAA Cargo CSS September 2015: Respond to this Survey

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